Question & Answer

Q1: How Do I Upgrade the Firmware of HY320?

A: Go to Settings > System information > About devices > Online upgrade

Q2: How Do I Factory Reset the HY320?

A: Go to Settings > Other Settings > Restore factory settings

Q3: How Do I Zoom In/Out?

A: Go to Settings > Projection settings > Digital scaling

Q4: How Do I Manually Adjust the Keystone?

A: Go to Settings > Projection settings > Manual trapezoidal

Q5: How Do I Get the System Version of the HY320?

A: Go to Settings > System information > About devices > UI version

Q6: How Do I Connect BT Device?

A: Go to Settings > Bluetooth > Available devices

Q7: How to I activate HY320's focus?

A: To get a clear picture, simply turn the focus wheel on the projector until the image is sharp

Q8: What Should I Do If My Projector Has No Sound?

A: Try the following steps to see if they help:

1. Adjust Volume: Press the Volume Up/Down button on the remote control to make sure the volume isn’t muted or too low.

2. Connect to a BT Speaker: Go to Settings > BT Settings > Available Devices to connect your projector to an external Bluetooth speaker.

3. Check Video Format: If the video format includes Dolby sound, try playing a standard audio format to test if the issue is format-related.

4. Factory Reset: Perform a factory reset by navigating to Settings > Other Settings > Factory Reset to restore default audio settings.

5. Inspect Speaker Connection: If your projector has a built-in speaker, disassemble the device (with the projector powered off) to check if the speaker cable is securely connected.

Note: Ensure the projector is turned off and unplugged while inspecting internal components to avoid any risk of injury.

Q9: What Should I Do If the Image is Tilted?

A: Try the following steps to see if they help:

1. Ensure the projector is properly aligned and that the lens is facing the screen directly.

2. Navigate to Settings > Projection settings > Keystone Correction > Initial angle correction.

3. If the above steps don't resolve the issue, manually adjust the keystone correction by going to Settings > Projection settings > Keystone Correction > Turn Off Auto Keystone Correction > Manual Down key stone correction

Q10: What Should I Do If My App Crashes?

A: 1. Try another Wi-Fi network and update the firmware. Go to Settings > About devices > Online upgrade

2. Check if your time zone is accurate via Settings > Date And Time Setting> Time Zone Selection

3. Clear data via Settings > My Apps > (App Name) > Clear Cache.

4. Reset the projector via Settings > Other Settings > Factory Reset Settings

Q11: What Should I Do if the HY320 Can't Connect to Wi-Fi?

A: Try the following steps to see if they help:

1. Place the projector and your router within 16 ft / 5 m of each other. Test if other devices can connect to Wi-Fi.

2. Check if your time zone is accurate via Settings > Date and time Setting

3. Try a different Wi-Fi network or connect to your phone's hotspot.

4. Try your router's 2.4GHz and 5GHz settings.

5. Reset the projector by going to Settings > Other Settings > Restore factory settings.

Q12: What Should I Do If My Projector is Unable to Power On?

A: Try the following steps to see if they help:

1. Check the Power Indicator: Ensure the power indicator light is on when the power cable is plugged in.

2. Try a Different Power Cable: Use another functional power cable to see if this resolves the issue.

3. Update the Firmware: If possible, update the projector to the latest firmware via USB drive.

Q13: What Should I Do If My Projector Doesn't Project?

A: 1. Power Indicator Blue, Light in Lens but No Picture: Check if the screen cable is loose and reconnect it. If this doesn’t resolve the issue, update the projector’s firmware to the latest version via USB drive.

2. Power Indicator Blue, Lens Dark, No Picture: Check if the lamp board is loose. Disconnect the lamp board cable, place a sponge over the connection point, and reconnect it. If this still doesn't work, consider replacing the lamp board.

3. Power Indicator Blue, Lens Only Projects Faint Blue Light: First, check if the fan is rotating. If it is, open the projector to check if the screen cable is loose, and reconnect it if necessary. If this does not resolve the issue, update the projector's firmware to the latest version via USB drive.

Q14: What Should I Do If My Projector Automatically Shuts Down?

A: 1. Check for High Temperature Warnings: See if there’s a prompt indicating the projector has shut down due to high temperature.

2. Check the Fan Operation:

Confirm whether the fan is running. If needed, open the projector and reconnect the fan cable.

- If the fan is working, update the projector to the latest firmware via USB drive.

- If the fan is not working, consider replacing it.

Q15: What Should I Do If the Projected Image Is Not Clear?

A: 1. Remove Protective Film or Clean the Lens: Peel off any protective film from the lens, or gently clean the lens with a soft cloth.

2. Adjust the Focus Wheel: Turn the focus wheel on the projector until the image appears sharp and clear.

3. Use in a Dark Environment: For the best viewing experience, use the projector in a dark room to enhance image clarity and brightness.

4. Optimize the Projection Distance: The ideal projection distance is 1.68 meters. For optimal clarity, place the projector at this recommended distance.

Q16: What Should I Do If the Projected Image Appears Burnt?

A: 1. Check Fan Operation: Confirm that the fan is working properly and that hot air is being discharged from the exhaust port. Ensure nothing is blocking the machine’s heat dissipation.

2. Re-plug or Replace the Fan: If the fan isn't working, you may need to disassemble the projector to re-plug the fan cable or replace the fan.

3. Inspect the Screen: If the above steps don't resolve the issue, the screen may be faulty and will likely need replacement.